This platform integrates cloud computing, internet, hardware, driver safety and accounting to provide a comprehensive back office system. This is a system that’s used for companies to help manage the service and repair of their equipment, systems, or installation. You can get the best guide about field service management software on OverIT.
Field service and field force management can be applied in many industries. Here are a few of them:
The telecommunications sector includes technicians who install and maintain cable in both residential and business settings.
Mobile nurses provide services of home care to the elderly and disabled in the healthcare sector.
Engineers in the gas utilities industry are dispatched to inspect and fix suspected leaks.
Technicians who perform preventive maintenance and fix broken parts are common in heavy industry, mining, and manufacturing.
Postal workers, who pick up mail and waste, trucks that transport garbage, or electric meters readings are other examples. The field workers, who may not technically be part of field service but still follow the same procedure as the others in their field work.
Managers of the field force or field service face some unique challenges. Let’s look at a couple of these challenges:
Customer expectations are at the top of this list. Customer service is always a top priority for customers. It can be difficult for some to comprehend or satisfy the needs of customers.
Less productivity is next on the list. Sometimes, it is difficult for managers in the field to maintain control of their employees. This results in the low productivity.
Next, safety is a factor to be considered. Both employers and employees are concerned about the safety of both drivers on duty as well vehicles.
Do not forget the costs. Other challenges include the cost to maintain the vehicle, the skyrocketing price of fuel and parts.
Another type of problem is that there are not enough data or the right technology.